Picture this; you have worked a long hard day, but you have a vacation on the horizon at last. When you get home from work, you take care of your children, clean the house, and handle dinner. Once the little ones are in bed you finally have a moment to finalize trip plans and sit down in front of a computer to handle it, even though you are exhausted. Without thinking much you open up the airline’s website and quickly put 4 flights on your credit card. When your eyes flash across the confirmation screen, you notice that in your tired state that you have booked the wrong dates! Panic and frustration set in. Now, instead of going to bed, you have to call customer support to get things handled. Imagine how frustrated you would be if you called in only to hear a message that customer service hours are closed.