Industries
Retail & eCommerce Customer Experience Outsourcing
In a competitive retail landscape, exceptional customer service can often be the reason a customer chooses your brand over a competitor. (v)WeCare’s deep retail support experience allows us to partner with retailers to provide stellar customer experiences while maintaining a seamless standard of service across all channels.
What makes (v)WeCare the domestic retail customer service outsourcing solution?
● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we!
● Concierge-level service - let our reps walk your customers through their purchase process with screen-sharing and co-browsing options.
● Analytics integration - we integrate analytics into every aspect of our experience to provide actionable insights for our client-partners. (Read more about our Data Analytics services here.)
Healthcare & Insurance Customer Support Outsourcing
The healthcare industry is one of the most sensitive industries to service, and at (v)WeCare we don’t take this mission lightly. We’re proud to offer sensitive, informed, and professional domestic support for providers across the industry. We’re B2B pros - we’ve partnered with doctor’s offices, clinical trials, billing services, and insurance companies to great success. Let us see how we can work with you to create a better customer experience today.
Why is (v)WeCare the best partner for your health-related outsourcing needs?
● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we!
● Deep industry experience - our domestic representatives have provided support for tens of thousands of SKUs for nearly every aspect of the industry from clinical trials and billing to office appointment management.
● Highly-trained representatives - we’re proud to service hyper-local clients in NY/NJ with location-specific training for multi-campus companies.
Domestic Telecom & Technology Outsourcing
For over 10 years (v)WeCare has partnered with providers to navigate the crowded telecom industry while providing exceptional levels of customer service to our client-partners. In the telecom industry, one of the biggest provider challenges is extending the lifespan of your customers. One of the best ways to extend customer lifespans is to provide exceptional customer service. Partner with (v)WeCare for excellent, comprehensive customer service outsourcing.
Why is (v)WeCare the best choice for your telecom customer service outsourcing needs?
● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we!
● Industry expertise - (v)WeCare is deeply experienced in providing telecom and technology customer support informed by data analytics. (Read more about our Data Analytics services here.)
● Robust training programs - our reps are trained in every industry standard customer service platform, so we’re ready to start learning your customer service standards on day one!
Public Sector & Government Outsourcing
(v)WeCare is no stranger to providing services to the public sector and government entities. We’ve worked with both state and federal level agencies to provide valuable support for projects ranging from education to national infrastructure. (v)WeCare is sensitive to the hiring needs of the public sector - we’re both experienced and comfortable in recruiting representatives that can clear background checks with flying colors and handle the increased responsibility of security clearance.
Why choose (v)WeCare for your public sector outsourcing needs?
● Familiar with industry requirements - we’re no stranger to placing representatives with organizations that require background checks and/or security clearance.
● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we!
● Wide range of industry experience - we’ve worked with organizations ranging from top tier federal agencies to local authorities.
Luxury Customer Support Services
At (v)WeCare, we understand the difference between a $30 customer and a $300 customer - that’s why we train our representatives to know every facet of your product. Luxury and high-end customers expect nothing but the best in customer service and with (v)WeCare that’s exactly what you’re getting. Our domestic call center outsourcing services mean that our representatives are fans of your products too! When our representatives help your customers it’s often with the experience of having used or heard of the product prior - making it easier for your customer to be understood and contributing to a quicker resolution.
Why is (v)WeCare an excellent Luxury Support Services provider?
● Domestic, passionate representatives - our reps love the products they provide support for, leading to a better end-user experience and a lasting connection with the customer.
● Robust training programs - our reps are trained in every industry standard customer service platform, so we’re ready to start learning your customer service standards on day one!
● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we