4 Reasons Customer Service Support is Vital in the Insurance & Healthcare Industry

Navigating the healthcare and insurance landscape can be difficult and intimidating for patients. People experiencing illness and anxiety often struggle to figure out next steps completely on their own, and look to professionals for help and guidance. But healthcare and insurance professionals do not always have time to answer every single client question or talk through every issue. Administrative duties like scheduling appointments, processing complaints, and answering simple questions or gathering patient information can really eat into a healthcare professional’s day, taking valuable time away from needy patients. This can leave anyone thinking ‘I need an outsourced call center!’

Luckily, (v)WeCare can help. With (v)WeCare, you can outsource customer service, even for specialized industries like healthcare and insurance. Our support reps are trained for various industries, and we can easily handle healthcare related customer service calls. With our team working for you, you can unburden your specialized staff and keep them focused in the areas that really matter.

Below are four reasons why customer service support is vital in the insurance and healthcare industry: 

1)      Call center outsourcing leaves your staff more time to perform healthcare related duties. By supplying your patients with a (v)WeCare phone number instead of the phone number for your facility, our support professionals can screen calls for you and leave you more time to focus on responsibilities that are directly related to patient care.

2)      Live chat outsourcing makes your company appear very high touch. By opening a new live chat for every visitor on your website, your patients will feel like their care is accessible to them in a very personal way. Our professional chat team will welcome every visitor and quickly address any questions or concerns they may have.

3)      Email support will help you to field patient emails and portal messages. No more flooded inboxes or patients left all day waiting for a reply. Our team can handle administrative duties and leave the healthcare to you!

4)      A dedicated customer support team ensures that your patients are speaking to professional service reps who are experienced in de-escalating tense situations and leaving positive impressions with your client base. Customer service is a skill, and our team has it in spades.

We understand that healthcare is a unique and very complicated industry, which is why we will work with you to understand your patient population, the services you provide, and what types of calls and messages we are likely to receive from your clients. Our scripts will be customized to fit your specific needs, and we will never guess when it comes to specialized or sensitive information. Part of working with you will be setting up a proper escalation channel, ensuring that if there is a question or concern you need to see, that you will see it.

Working with Vcare means working with consummate professionals. We are passionate about customer service and promise to deliver nothing but the best. When it comes to customer support outsourcing, (v)WeCare is your answer. So call today to learn about how our services can be put to work for you!