Why 24/7 Customer Support is Important?
Picture this; you have worked a long hard day, but you have a vacation on the horizon at last. When you get home from work, you take care of your children, clean the house, and handle dinner. Once the little ones are in bed you finally have a moment to finalize trip plans and sit down in front of a computer to handle it, even though you are exhausted. Without thinking much you open up the airline’s website and quickly put 4 flights on your credit card. When your eyes flash across the confirmation screen, you notice that in your tired state that you have booked the wrong dates! Panic and frustration set in. Now, instead of going to bed, you have to call customer support to get things handled. Imagine how frustrated you would be if you called in only to hear a message that customer service hours are closed.
When it comes to providing quality customer support, 24x7 service is incredibly important. Most people don’t handle their personal business during working hours, which is what leads to an exhausted parent trying to book flights close to midnight. Customers who have to call into customer support are rarely having a good time with your service or product. Telling someone in an already frustrated state that they have to wait for a resolution is only going to make matters worse. Considering that every frustrated customer has the option of leaving a public online review, less-than-stellar customer support can actually wind up having a significantly negative impact on your business.
Fortunately for businesses everywhere, (v)WeCare offers 24x7 service. Our agents are trained in the art of de-escalation and conflict resolution and are able to empathize with customers who are having a rough day and just want their problem solved. If the airline described in the example above had been a (v)WeCare client, the frustrated customer would have quickly gotten through to a well-trained rep. That rep would have been able to change the dates of their flight without issue and that tired individual would be able to go to bed with thoughts of their upcoming trip sweetening their dreams. Don’t do your customers a disservice by putting hours on your customer support availability. Instead, work with us and ensure that your customers always get the assistance they need.
(v)WeCare offers call center outsourcing, outsourced email support, outsourced live chat support, and outsourced social media support. Everything can be offered around the clock. Both our clients and our client’s customers have left glowing testimonials, and we are recognized within the industry for providing high-quality around-the-clock service. We currently work with clients in the telecommunications industry, travel & tourism industry, retail industry, insurance & healthcare industry, automotive industry, energy & utilities industry, and more. If you are interested in working with in order to bring 24x7 customer support to your customers, then call today. We are always excited to bring new clients on board and to start providing excellent service to a new group of customers.