Why Your Customers Deserve a US Based Call Center Representative

When customers contact customer support, it is usually because they are not having a great experience with your product or service. For this reason, you need a conscientious, empathetic, and intelligent person on the line representing your company. A good call center representative can de-escalate a tense situation and leave your customer feeling satisfied and taken care of. A bad call center representative can destroy your customer’s trust and cause them to cease business with your company. The stakes are high, so when it comes to choosing the right call center outsourcing company, you need to take every single factor into consideration.

In recent years, many companies choose to outsource call center support to companies outside of the United States. The primary driver here was cost. Foreign call centers were much less expensive than domestic call centers, but the result was a significant drop in customer satisfaction. According to a ZenDesk survey, 79% of customers who spoke with a US-based call center rep reported satisfaction, and only 58% of customers who spoke with foreign customer call center reps reported satisfaction. That is a significant difference, and when the goal is to keep your customers happy, it becomes pretty clear that the choice to go with a US based call center is the right one.

Below is a list of reasons why your customers deserve a US based call center, like (v)WeCare:

●     Your customers shouldn’t have to struggle to understand the customer support rep they are speaking to on the phone. Foreign accents range from benign to incredibly strong. Over the phone, it is even more challenging to understand someone who does not speak with the American dialect we are all used to. When you hire a foreign call center for customer support outsourcing, you are automatically making your customers work harder than they would have to otherwise.

●     Likewise, your customers should feel confident that they are being heard and understood. Nothing is more frustrating than having to explain ourselves over and over again. With a foreign call center rep, your customer may find themself in the position of explaining their situation through both language and cultural barriers. That is a set up for a frustrating experience.

●     Your customers deserve an efficient experience. When you work with a US call center for customer support outsourcing, your customers are going to develop an immediate cultural and empathetic connection with the call center rep on the other end of the call. These shared qualities are almost like a shortcut to a resolution. Problems will be solved faster and more efficiently.

●     Your customers deserve the very best the call center industry has to offer. (v)WeCare is an industry leading customer support company that specializes in call center support. We are what your customers deserve.

Call us today to discuss getting us up and running as your US based call center support team. We work in a variety of industries, including telecommunications, travel & tourism, retail, healthcare, automotive, energy & utilities, and more. Call today and give your customers the call center support they deserve.