10 Reasons You Should Choose a US Based Company for Customer Support Outsourcing
Customer support is challenging for most businesses. It requires a large team of customer service professionals, in-depth knowledge of both the industry and the product, and a problem-solving mentality. For companies that can’t manage a full customer support network alone, customer support outsourcing is a fantastic option. (v)WeCare is a US based customer support outsourcing company that specializes in giving your customers first-contact solutions. Most of our clients wind up choosing our services after comparing us to foreign customer support companies.
Here are ten reasons why you should choose a US Based Call Center for Customer Support Outsourcing:
1) No language barriers. Even though foreign-based support companies require their reps to speak English, language barriers can be a problem. Pronunciation, idioms, and expressions are all easier to understand between two native English speakers.
2) No cultural barriers. Our US based support reps will be able to empathize culturally with your US based customers. That level of kinship is lost when you choose to hire a foreign support company.
3) Less timezone strife. It is advantageous to have your customer support provider in the same time zone or in a nearby timezone. If anything goes wrong with your product or customers, it will be much easier to get in touch with your customer support vendor.
4) Matching holiday schedules. It can be challenging to schedule foreign customer support reps around foreign holidays. What may be a regular business day for you is a day away from work in other cultures. With a US based vendor you will all be working with the same schedule.
5) More customer satisfaction. Customers across every industry have consistently reported that they are less satisfied with foreign-based call center reps.
6) Easily scalable. If the needs of your company are greater than the staff (v)WeCare currently maintains, we can scale our operation up quickly. This is much harder to do from the other side of the world.
7) Finances are made simpler. When it comes time to pay your customer support vendor, it will be much easier for your organization to work with one currency and one banking system.
8) You will be legally protected. Labor laws in the United States are clear. Working with a foreign customer support vendor means that you are hiring people under their unique labor laws. If an issue arises, it will be much more challenging for you to deal with.
9) Tighter security. Domestic call centers are easier to regulate. When you go with a US based customer support company, you can feel confident that your information and your customer’s information is secure.
10) Increased efficiency. Once all of the language, cultural, and time zone barriers are removed, US based customer support winds up being a lot quicker and more efficient than offshore customer support.
When you consider which customer support outsourcing company you want to trust your customers with, remember that (v)WeCare offers all of these US based advantages and more. We are highly trained customer support professionals and we are dedicated to giving your customers the best experience possible. Our customer care reps can handle fundamental customer care and tech support processes along with niche-oriented services. If you are looking to outsource boxing and tagging work to US based company for optimal results, Vcaretec is the perfect choice. Why go with anyone else?
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