How to Receive More Helpful Customer Feedback
What is the best way to determine how someone feels about a particular service and/or good that they have received? As simple as this question may sound, it is one of the most important questions that any business administrator needs to answer.
How Are Call Centers Adapting to the Remote Work Environment Due to COVID-19?
The COVID-19 pandemic has affected the entire globe and has shaken up nearly every industry. Restaurants have been forced to go take-out only, medical providers now wear more protective equipment than ever, and office & professional workers transitioned to working-from-home. Call centers were no exception.
How Excellent Customer Service Can Affect Your Business
When you improve the quality of the service you provide, you will automatically increase your profits and revenue. But when you offer poor customer service, you are at risk of negatively affecting your company both financially and the image and reputation of the company. Outlined is how customer service affects your organization.