24 Hour Call Center, Critical for Maintaining Business Ethics
With more and more businesses finding a home online new questions of maintaining business ethics arise. Because websites do not have business hours like a traditional brick and mortar office, many companies are turning to customer service outsourcing to help fill the gaps. There are a few key pieces you should be looking for from a customer support system to make sure that your customers are receiving the best possible experience and that your company maintains its ethical standing.
5 Tips for Choosing the Right Contact Center for your Business
The best thing for any business is undoubted, witnessing a significant growth in its customer base. As much as it’s gladdening to see your clientele expand like never before, the news also brings along a new set of challenges for your business operations to overcome.
What's The ROI Of A Customer Care Team?
There are many facets to any successful call center, either in-house or outsourced. All of these elements must be taken into account for a COO or Head of Customer Experience to measure and understand the return on investment of their customer support center.
When measuring the investment of taking a firm’s call center in-house (insourcing), of course you will include direct employee costs, such as salary, but you should also be including other overheads, such as rental costs, utilities, employee benefits, recruiting expenses, and the like.