Are You Ready to Scale_ a Checklist
When you first started your business, what was the first thing that you thought about?
If it was dreams of being the next Uber, Amazon, or worldwide brand- you are certainly not alone. Many entrepreneurs and small business owners have lovely daydreams about the wonderous places that their businesses can go.
How To Find Your Ideal Call Center Quickly And Effectively
Many companies that are in a growth spurt find themselves in the happy position of having more customers than they can realistically speak with in a day. When your customer volume exceeds your ability to deal with them in-house, you turn to customer service outsourcing.
Anatomy of Your Modern Customer (5 Things That Define Them)
In today’s world, your customers have a plethora of different options when it comes to choosing their service providers. That’s why it’s imperative that your reps make their experience as positive as possible! The question is; how do you address the needs of your modern customers and foster a sense of loyalty that will benefit your business for years to come?
6 Mistakes That Companies Make When Choosing an Outsourcing Partner
If you want to present an image of professionalism and competence as your company grows, you’ll likely have to outsource some tasks to a reputable partner.
The simple fact is that your company will not be able to deal with ballooning customer call volume, billing issues, and other administrative tasks while trying to scale at the same time. In order for you to focus on what’s important, you’re going to have to look to an outsourcing partner. How do you choose the right one?
Call Center Reps Wear so Many Different Hats
They are diplomats; weaving their way through tough calls with the goal of bringing about a resolution that pleases everyone. They are gentle teachers; guiding customers by patiently explaining the process from A to Z. Sometimes, they are punching bags.
The phenomenon of bullying call center reps is nothing new, and it is the unfortunate byproduct of a society that undervalues its service people. Still, some call center reps unwittingly encourage hostile confrontations through apathetic behavior or by showing little or no empathy.
Five Phrases Call Center Agents should avoid at all costs!
Working in a call center can be very tricky. A small, tiny mistake in communication can trigger a very angry customer, which could, potentially, escalate into your worst nightmare, as we are dealing with people. It is very important to be extremely careful with your words.
(v)WeCare Exceptional Contact Centre Outsourcing Services
(v)WeCare has been providing customer support since 2004. We understand a phone call is the first connection point a customer has with your brand. Our friendly call reps will handle your customers courteously as they resolve any underlying issues.
5 Best Practices to Help You Improve Email Chat Answering
Nowadays, many companies are enjoying the benefits of live chats. But how can the companies maximize these benefits? Below we’ve compiled a list of email chat answering best practices to help you provide outstanding customer service, and stay ahead of the curve.
How a Call Center Can Help Grow Your Business
There are multiple ways a call center will help you grow your business. The following is a list of the top 5 methods a call center will help grow your business.
Should I Use Chat, Email, Social Media or Phone to Respond to My Clients?
There is no straight answer to this question. The best method(s) will be determined by the needs of your specific business. Let’s take a look at each method and what it has to offer.