Who Should You Use VCareTec
Every company has a different need. From a prepaid phone company’s need for real-time billing to a clothing retailer’s need to connect with their ideal clients, each business comes with its own set of necessities. One thing that every company has in common is a need for consistent customer service and support, from the front office to the after-hours call center. To achieve this consistency, you need a dedicated support team that knows what it takes to provide your customers with the same care you would want to receive.
What Can VCareTec Do For Your Business?
Partnering with VCareTec means that you have access to a team that offers a multitude of services including customer service and call center outsourcing, email support, 24/7 chat support, social media monitoring and proactive guidance, back-office data analytics and much more. Partnering with our team does not mean that you will simply be handing off your customers; instead you will be offering your customers an extended version of yourself.
Our group of professionals has been offering exemplary outsourcing services for over fifteen years and we pride ourselves in helping your company excel in a crucial aspect of every business; providing your customers with the best experience possible. Whether you need an after-hours call center that knows how to answer your customer’s questions or a team to process data so your employees have more time for customers’ needs, (v)WeCare has you covered.
What Services Does (v)WeCare Provide?
Our team provides the following customer service support:
● Customer Service and Contact Center
○ A call to one of our trained representatives is a customer’s connection with you. No matter the time or the reason for the call, your customers will receive the same level of service they would by calling you directly. Each rep is trained in your procedural flow and empowered to provide the level of support your customers expect.
● Chat
○ In the digital age, many customers expect to be able to reach out through text at anytime from anywhere. Our chat service allows your customers to connect with your company twenty-four hours a day, seven days a week, providing an automatic connection to a live representative to answer any questions or find solutions to customer concerns.
○ Our email service provides your customers with another communication avenue, allowing them to ask and receive answers to questions or issues without the need to pick up the phone. Our service offers auto-responders, so your customers feel an instant engagement, response trackers, and when necessary, email queues.
● Data Analytics
○ Our data analysis provides you with a way to collect, maintain, and manage customer information. Your team at (v)WeCare will help you utilize this information to increase your customer base and draw in more repeat customers.
Bringing the Team Together
Whether your company needs a little bit of help during the hours the office is closed, 24/7 monitoring of social media accounts, or anything in between, (v)WeCare has your outsourcing needs taken care of.