What Makes (v)WeCare a Top Customer Service Outsourcing Company

Choosing a customer service outsourcing company is an important task. Customer support reps handle customers at their most delicate and distraught. It is vital that customer support reps be knowledgeable, patient, and able to solve customer issues without much struggle or delay. Outsourcing Customer Support makes financial sense to a lot of small and start-up companies, but in order to ensure that it is the right choice for customers is absolutely vital.

In order for an outsourced customer support company to make sense for your business, they must meet a certain set of criteria. The company must be well established, staff highly-trained representatives, prioritize first-contact resolutions, and more.

Below is a list of the qualities that make (v)WeCare a top Customer Service Outsourcing Company:

●     (v)WeCare offers support across multiple communication modalities. (v)WeCare offers phone support, which is still the most effective way to establish an empathetic connection with customers, email support which is vital for customers who do not have time for a phone call, live-chat support for customers with quick and immediate needs, and social media support for customers with a strong social media presence. This comprehensive service line ensures that your customers are getting the support they need, when they need it.

●     (v)WeCare prioritizes customer support rep training. Everyone (v)WeCare hires is a customer support professional. That means that they exhibit patience, empathy, quick-thinking, and good communication skills. We support our reps with ongoing customer support training and also require that they undergo training for each new industry and each new client we begin working with. 80% of customers expect to connect with a friendly and empathetic representative with great product knowledge. Likewise, we expect our customer support reps to know your business as well as you do, and we will put in the time and effort to make that a reality.

●     We are available around the clock. Customers don’t only experience issues during business hours. Our reps can be available at any time to help your customers right at the moment they need assistance. 71% of unhappy customers expect immediate help. We can make that happen.

●     We specialize in first-contact resolutions. 82% of customers expect a first call resolution. Our team is aware of that and they work extra hard to save your customers time and energy by only requiring them to call in once.

●     We are transparent with key performance indicators and billing. We understand that customer support is vital to the health of your business. We keep open lines of communication with our clients to let them know what issues their customers are calling in with, and we never hide fees or billing practices.

(v)WeCare is a top customer service outsourcing company. We are recognized across the support industry for the outstanding service we provide. We are always taking on new clients. If you think that our stellar services can help to raise the bar for your customer experience, then call us today and get our team working for you.