What is Outsource Live Chat?

Outsource Live chat support allows your customers to engage with support agents in real-time. It's a way for individuals who come to your website to interact with you. Rather than interacting with a person over the phone, live chat outsourcing allows a client and a brand representative to connect in real-time via a chat window within a browser.

This is the perfect use case for outsource live chat support.

Outsource Live chat support offers customers like the one we imagined above the option to type back and forth with a customer service rep. It is great for asking quick, simple questions that likely have easy resolutions. If the customer above was able to open a chat, a customer support representative would have been able to tell them that the coupon code window was actually on the previous screen. They would have been able to complete their purchase with the discount quickly and easily, and they would have been left with a good impression. Outsource Live chat support ensures that your customers get the assistance they need with minimal wait times.

As a business owner, you do not need to hire and maintain your own customer support team. You can outsource life chat support to a company that specializes in solving customer problems quickly and efficiently. You can outsource your live chat support to (v)WeCare. (v)WeCare is an outsourced customer support company that can provide call center support, email support, live chat support, social media support, and more. Our representatives are trained and experienced, and when you hire us we will start our relationship with some dedicated training designed to familiarize ourselves with your industry and your business. Our goal is to always strive for first-contact resolutions. We understand that when a customer opens up a chat, they are probably already frustrated. We always do our best to deescalate and leave them with a good impression once the interaction is over. We service many different industries, including telecommunications, travel & tourism, retail, insurance & healthcare, automotive, and energy/utilities.

 So if you are considering offering live chat support to your customers, but don’t know where to start, start with a call to Vcare.