5 Questions To Grill Your Next Call Center Vendor

Outsourcing all comes down to value.

Outsourcing anything is hard. It requires a lot of trust. But if you pick a bad partner, you can always cut your losses and move on.

When it’s your customer service, though, it’s harder. It means you’re trusting someone else to care for your customers. If you pick a bad partner, you don’t just have to explain the bad investment to your superiors; you have to win back the trust of your customers.