Outsourcing Customer Service: A Complete Guide

Outsourcing customer service is a common practice among businesses today. It involves hiring a third-party company to handle customer support inquiries and complaints on behalf of the business. Outsourcing customer service can be beneficial to businesses as it allows them to focus on their core competencies while reducing costs and improving customer satisfaction. However, outsourcing customer service also requires careful planning and consideration to ensure a smooth transition and maintain quality customer support.