Domestic Customer Support Representatives vs. Customer Support Representatives Based in the Philippines

In recent years, it has become very popular for American companies to outsource call center support to the Philippines. The Republic of the Philippines is a nation in Southeast Asia made up of an archipelago, or a small chain of islands. The cost of customer support is significantly lower outside of the United States, and with a cultural history of hospitality, the Philippines became a natural spot for an international outsourcing market to develop. But this begs the question, is a Philippino customer support company right for your business? Cost-savings are a major benefit to outsourcing support to the Philippines, but there are plenty of disadvantages as well.