(v)WeCare Expert Roundtable: Retail Trends
We recently had the pleasure of sitting down with some of the brightest minds in the customer service and customer experience industry. Thought leaders in customer experience, customer service, and call centers all weighed in on the biggest trends impacting the industry.
4 Customer Care Trends Moving The Needle In 2016
At $630.5 billion in holiday spending, this season is poised to be one of the biggest on record, according to the National Retail Federation.
But retailers have more to be thankful for than just a strong economy. There are 4 major trends at work over the past several years that are contributing to what will be a historic retail season.