Prep Your Contact Center for the Holidays with this Checklist

This post is written by Salil Gupta, Managing Partner at Vcare Technology, a provider of contact center services to online retailers.

Holiday season is here, earlier than ever. With a 40% increase in sales during the holiday shopping season for some retailers, it’s the most important time of the year to ensure customers are left with a great experience- from website usability to customer support to fulfillment.