16 Omnichannel Customer Care Tips For Holiday 2022

One of the pillars of holiday customer care in 2022 is omnichannel support. Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. Customers want to shop early in the morning and late at night during the holiday season, and brands have it in their best interests to accommodate their shoppers by almost any means necessary.