Revolutionizing the Call Center

Drabby. Sweatshop. Exhausting. Boring. These are all words I had associated with call centers. My experience with call centers had been limited to visiting a friend at the call center she worked in during high school. The office interior was dull and grey, the cubicle desks the reps worked at were small and cramped and the design of the space was grey and dreary. Worst of all was the outdated technology and systems in place. This was only about 7 or 8 years ago and yet there was not a computer in sight. All the information was written down on note cards which were then compiled into a subpar filing system. I assumed all call centers were like this, and wondered why anyone would want to work in such a place.

That is, until I visited (v)WeCare’s call center. When I walked into (v)WeCare’s call center, I was immediately taken aback by the bright colors that adorn the spacious workspace, the cheerful faces of the call reps, and the up to date technology. The entrance is lined with a snack table for the employees to help themselves to, and there is a lounge area complete with couches and coffee tables for the employees to relax during their breaks. The desks the reps work at are spacious and organized, and each one is outfitted with the latest computers and devices.

All the employees I met seemed truly happy to be there, and I now understand why someone would want to work in a call center. While some call centers may lack motivated employees and be filled with outdated technology, (v)WeCare’s call center is an environment of productivity and up to date systems. During my visit I learned about the lunches provided for employees, the incentive programs which reward reps for their hard work and the regular birthday parties held for employees (yes - these parties include presents and cake!).

The office space even has an entire wall dedicated to feedback from customers that went out of their way to praise (v)WeCare’s reps’ outstanding customer service. Vcare provides exceptional services all while maintaining their unbeatable prices. Contact (v)WeCare today to find out how they can help you grow your business through outsourced customer service.