5 Reasons to Operate your Call Center after Business Hours
When running an in-house call center, keeping your staff working only during business hours saves operational costs. The problem with this method is that customers also call after business hours.
If many customers prefer to call after work and your business is not there to fill this need, you will lose a lot of customers to your competition. Here are five main reasons to keep your call center operating even after business hours.
Why Your Call Center Should Remain Operational After Working Hours
Constant Support Increases Sales
A large percentage of customers call customer service after business hours. At this time, they are not at work and have the free time to contact phone support. Yet, in-house customer service teams don’t usually incorporate after-working hours.
Hiring a call center support team after business hours allows your customers to reach your business at any time to solve emergency problems. This leads to more sales because customers become repeat buyers, and prospects who call in at that time can have sales objections answered.
24-Hour Call Center Services Boosts Customer Loyalty
Customers will spread the word if your brand provides good customer service. They will also be more loyal to buying from your brand. 96% of customers say that the quality of customer support influences their loyalty toward a brand.
24/7 Customer Support Allows a Brand To Stay Competitive in Its Niche
For 90% of businesses, the differentiating factor between acquiring and losing customers is their support service level. Including a benefit like 24/7 support in your service or product, offer is enough to get many people signed up with your business.
Set up a call center to run after business hours so that customers and prospects can reach your brand at any time of the day. This is especially true for YMYL niches.
Constant Support Boosts Accurate Data Collection and Leads to Better Business Decisions
If your business has no after-business hours call center services, customers will be unable to reach you at that time. If they can’t, then you lose out on the data that you would have gathered.
24/7 call centers allow you to collect data about which problems customers face at which time of the day, the services they use the most, and what time of day they prefer to call. This way, you can streamline your business to provide preferred customer services and make better business-driven decisions.
24/7 Call Center Support Increases Brand Trust and Positivity
Having an always-available customer service team boosts customers' trust in your brand. They also become more willing to spend money on your products and services. In fact, 67% of customers say they are happy to pay more for better customer service experiences.
Getting Started
Establish an after-business hours call center to attract new customers and stand out from your competition. For 83% of customers, good customer service is a top factor in purchasing.
It’s pretty easy to get started. Simply contact Vcaretec to immediately set up a 24/7 call center support service for your customers.