3 Customer Service Stats that Underscore the Importance of Outsourcing Customer Service

It's been said that you only get one chance to make a good first impression. But that's not only true when it comes to people -- it's also true when it comes to businesses and how they relate to clients. No matter what line of business you're in, you’ll want to meet the needs of clients and attract prospective clients. Otherwise, they’ll find what they’re looking for elsewhere.

Check out these 3 customer service stats that show not only why customer service needs to be a top priority, but also why customer service outsourcing is an option you should consider.

STATISTIC #1: 7 out of 10 consumers say they have supported a company based on its exceptional customer service.

This is just one of many such statistics stressing the same point – consumers will gravitate towards companies that are customer-centric. Having the best products and services is not enough since the company that wins at the end of the day might not necessarily have a superior offering compared to its competitors. Customers expect a pleasant buying experience…so good customer service is just as important as what you sell. If your customer service is lacking, customers will look for a retailer they deem to be worth their patronage.

STATISTIC #2: 78% of respondents have terminated a planned purchase on account of an unpleasant customer experience

If you’re a small business owner who is perhaps bootstrapping operations, chances are that you have people wearing multiple hats and filling different roles. On the one hand, that’s admirable since a start-up needs employees with an all-hands-on-deck mentality. On the other hand, having different staff members pitch in to provide customer service could backfire. What you want are professionals who are dedicated to providing excellent customer service. It can, however, be difficult to hire more workers to fill this important role. And then there are the added costs of training them to provide the level of service customers expect – not to mention to expenses involved in purchasing technology and infrastructure. But when you outsource your customer service operations, you’ll get the help of a dedicated third-party organization that will mesh seamlessly with your business. The third-party service provider will be scalable enough to keep up with the ebbs and flows of customer queries.

STATISTIC #3: Reeling in a new client is between 5 times and 25 times more costly than holding onto an existing customer.

This statistic should serve as a sobering reminder of the importance of being good to your customers. Also consider another study showing that 62% of consumers acknowledge sharing with others any negative experiences they have with companies. So it makes sense to outsource your call center operations to a reputable third party with a proven track record.

Working with Vcare means you can team up with consummate professionals with a track record of success. We are totally committed to customer service and promise to deliver nothing but the best. When it comes to customer support outsourcing, (v)WeCare is the answer to your need. So call today to learn about how our services can be put to work for you!